MaxGen — Terms of Service

Last updated: 5 November 2026

MaxGen ("the app", package com.megharsh.maxgen) is the ordering app of MaxGen Pharma, a licensed wholesale distributor of surgical and pharma products in Kalol, Gujarat ("MaxGen Pharma", "we", "us"). The app is developed and maintained for MaxGen Pharma by Megharsh Soft LLP ("Megharsh Soft"). These terms apply when you use the app. By creating an account or placing an order, you agree to them.

1. Who can use the app

MaxGen is a business-to-business app. It is only for licensed pharmacies, chemists, medical stores, hospitals and clinics, and for staff who are 18 or older and allowed to order for them.

  • Anyone can browse the catalogue without an account.
  • To place orders, you must register and MaxGen Pharma must verify your business. Until then, your account stays pending and cannot place orders.
  • MaxGen Pharma can refuse to approve an account, or ask for documents such as your drug licence or GST certificate, at its discretion.
  • The app does not sell medicines to individual consumers.

2. Your account

  • Give true and complete details: your name, firm name, mobile number, address, drug licence number and GSTIN (if you have one). Keep them up to date in Account → Profile & password.
  • Your drug licence and any other licence needed to buy, store and sell the products must stay valid for as long as you order. Tell MaxGen Pharma straight away if a licence is suspended, cancelled or expires.
  • Keep your password private. You are responsible for every order placed from your account. If you think someone else has used it, change your password and contact us.
  • Only one firm can be registered per account, and you may not let another firm order through your account.

3. Catalogue, prices and stock

  • Rates, MRP, stock, batch and expiry come from MaxGen Pharma's billing system and are updated regularly, but they can change or be out of date between updates. Stock shown in the app is not reserved for you until your order is billed.
  • Product photos are for identification only. The pack you receive may look different.
  • Margins shown in the app are estimates based on MRP and the rate shown. They are for your information only.
  • If a price or other detail in the app is clearly wrong, MaxGen Pharma may correct it and is not bound by the wrong price.

4. Schemes and discounts

  • Schemes (for example 10+1 or 20+2) and order-value discount slabs are set by MaxGen Pharma. They can be changed or withdrawn at any time, but an order already placed keeps the schemes and discount shown when you placed it, unless an item is not available.
  • Discount slabs are worked out on the order value shown in your cart. The cart shows the discount that applies and how much more you need to add for the next slab.
  • Free goods under a scheme are given only with the full scheme quantity, and only while that scheme is running.

5. Placing orders

  • An order placed in the app is a request to buy. It becomes a sale only when MaxGen Pharma bills it. You can follow each order in the app: Placed → Confirmed → Billed → Dispatched → Delivered.
  • MaxGen Pharma may supply less than you ordered, or cancel an order or part of it, for example if stock has run out, a price was wrong, a product has been recalled, or your account or licence details need checking. You will see the change in the app or be contacted.
  • If you need to change or cancel an order, call MaxGen Pharma as soon as possible. Orders cannot be cancelled once they are billed.
  • The amounts in the app are estimates. The final amount, including GST, is the amount on MaxGen Pharma's bill, which you can see in the order once it is billed.

6. Payment

  • The app does not take payments. You pay MaxGen Pharma directly, by the payment methods and within the credit terms MaxGen Pharma has agreed with you.
  • The outstanding balance, bills and credit notes in the app are shown for your information. If they differ from MaxGen Pharma's books of account, the books of account are correct.
  • MaxGen Pharma may hold new orders while payments are overdue.

7. Delivery

  • Orders are delivered to the shop address on your account, or the address you give with the order, in the areas MaxGen Pharma serves. Delivery times are estimates and may vary.
  • Check the goods against the bill when you receive them, and report anything missing, damaged or wrong to MaxGen Pharma as soon as possible.

8. Returns and credit notes

  • You can ask to return items once an order is billed. You can return some items from an order without returning the whole order, up to the quantity billed.
  • Choose a reason for each return (damaged, near expiry, expired, wrong item or excess stock) and attach photos if you can. MaxGen Pharma may ask to see the goods before deciding.
  • Every return request is reviewed by MaxGen Pharma, which may approve all of it, part of it, or none of it. Returns are subject to MaxGen Pharma's return policy and to the return and expiry policies of the manufacturers concerned.
  • Returned goods must be in their original packing and must have been stored as the manufacturer requires. Cold-chain products, and goods that were damaged or opened after delivery, may not be accepted.
  • The expected credit shown in the app is worked out at the rate you paid after the order discount. The final credit is what MaxGen Pharma approves.
  • Approved returns are settled by a credit note, which is adjusted against your account with MaxGen Pharma. Credit notes are not paid out in cash.

9. Medicines and your legal duties

  • The app is an ordering tool for licensed businesses. It does not give medical advice, does not recommend any medicine for any person, and does not check prescriptions.
  • Lists of substitutes by salt, and margins, are for your trade information only. Decisions about which medicine to stock, sell or dispense are yours.
  • You are responsible for keeping to the Drugs and Cosmetics Act, 1940, its rules, GST law, and every other law that applies to how you buy, store, sell and dispense the products, including rules on prescription-only and scheduled drugs.

10. Photo and voice search

Photo search and voice search suggest medicine names from what they read or hear. The suggestions can be wrong. Always check the product name, strength and pack before you order.

11. Acceptable use

You must not:

  • give false details, or use the app for a firm that is not licensed;
  • copy, scrape or reuse the catalogue, prices or schemes outside your own business with MaxGen Pharma;
  • try to break, overload, or get around the security of the app or its server, or reverse engineer the app, except as the law allows;
  • use the app for anything illegal.

12. Suspending or closing accounts

  • MaxGen Pharma may suspend or close an account if these terms are broken, if a licence is no longer valid, if payments are seriously overdue, or if the law requires it.
  • You can delete your account at any time in the app (Account → Profile & password → Delete my account) or on the account deletion page. Deleting your account does not cancel orders already billed, or any amount you owe.

13. Privacy

How the app collects and uses your data is explained in the MaxGen Privacy Policy.

14. Ownership

The app, its design and its software belong to Megharsh Soft and MaxGen Pharma. You may use the app only to do business with MaxGen Pharma. Brand names, logos and product names shown in the catalogue belong to their manufacturers and owners.

15. Availability and liability

  • We try to keep the app working, but it may sometimes be unavailable, for example during maintenance, while the catalogue is being updated, or because of network problems. You can always order from MaxGen Pharma by phone.
  • The app is provided "as is". To the extent the law allows, MaxGen Pharma and Megharsh Soft are not liable for loss of profit or business, or for indirect losses, that arise from using the app or from it being unavailable.
  • To the extent the law allows, MaxGen Pharma's total liability for any order is limited to the billed value of that order.
  • The quality of the products is covered by the manufacturer and by the law that applies to medicines. Nothing in these terms limits any right you have under the law that cannot be limited.

16. Changes to these terms

We may update these terms. When we do, we will change this page and the date at the top of it. Orders placed after the change follow the new terms.

17. Law and disputes

These terms are governed by the laws of India. Any dispute will be handled by the courts at Gandhinagar, Gujarat.

Contact

For orders, prices, payments, returns and credit notes, contact MaxGen Pharma:

MaxGen Pharma (partnership firm)
City Survey No. 4863, Ten. No. 103C/16/149, Vepari Jin, Near Mahavir Transport, Kalol – 383221, Gujarat, India
GSTIN: 24ABLFM4636N1ZS
Wholesale drug licence nos.: 20B 178179, 21B 178180
Email: maxgenpharma@gmail.com
Phone: +91 88666 34654

For problems with the app itself, contact the developer:

Megharsh Soft LLP (app developer)
215, GalaHub, beside Honest Restaurant, South Bopal, Ahmedabad - 380058, Gujarat, India
Email: info@megharsh.com
Phone: +91 91067 17460