MaxGen — Privacy Policy
Last updated: 5 November 2026
MaxGen ("the app", package com.megharsh.maxgen) is the ordering app of MaxGen Pharma, a licensed wholesale distributor of surgical and pharma products in Kalol, Gujarat. The app is developed and maintained by Megharsh Soft LLP ("Megharsh Soft"). This policy explains what data the app handles and how. The rules for using the app are in the MaxGen Terms of Service.
Who can use the app
MaxGen is a business-to-business app for licensed pharmacies, chemists, medical stores, hospitals and clinics. Anyone can browse the catalogue without an account. To place orders, a business must register and be verified by MaxGen Pharma. The app does not sell medicines to individual consumers and does not give medical advice.
Data the app collects
- Account details: your name, firm name, mobile number, email address (optional, unless you sign in with Google) and password. The server stores the password only in hashed form.
- Business details: GSTIN, drug licence number, and shop address, city, state and pincode. MaxGen Pharma uses these to verify that your business is licensed and to deliver your orders.
- Google Sign-In (if you use it): your name, email address and Google account ID, as provided by Google. The app does not receive your Google password.
- Orders and returns: the items, quantities, schemes and notes you send with orders, and the items, quantities and reasons you give when you request a return.
- Return photos (optional): photos you attach to a return request to show the condition of the items.
- Account records: your outstanding balance, bills and credit notes, taken from MaxGen Pharma's billing system so the app can show them to you.
The app does not collect your location, contacts, call logs, SMS or files, and it does not record or store audio. It contains no advertising and no analytics, tracking or crash-reporting tools.
Camera, photos and microphone
The app asks for camera or photo access only when you choose to use it:
- Search with a photo: when you take or pick a photo of a strip, box or prescription, the app reads the text on your phone, using the phone's built-in text recognition, and searches the catalogue for matching medicine names. If on-phone reading is not available on your phone, the photo may be sent to our server, which uses Google Cloud Vision to read the text. In both cases the photo is used only for that search and is not stored.
- Return requests: photos you attach to a return are uploaded and kept with that return request, so that MaxGen Pharma can check it.
The app asks for microphone access only when you tap the microphone button to search by voice:
- Voice search: while you speak, the app uses your phone's built-in speech recognition service (on most Android phones this is provided by Google) to turn your words into text. That service may process your voice on the phone or on its own servers, under its provider's privacy policy. The app receives only the text, puts it in the search box and searches the catalogue. The app does not record, store or send your voice to our server, and the microphone is switched off as soon as you stop speaking or leave the search screen.
Search words you type or speak are used only to find products and are not stored on our server.
You can refuse camera, photo or microphone access and still use every other part of the app.
Data stored on your phone
- A login token, kept in the phone's secure storage.
- The items in your cart, so they are still there when you reopen the app.
Logging out removes the login token from the phone.
How the data is used
Only to run the app and MaxGen Pharma's wholesale business: verifying your business, showing live prices and stock, processing and delivering orders, handling returns and credit notes, showing your account balance, and contacting you about your orders. We do not sell your data and do not use it for advertising.
Who your data is shared with
Your data is not shared with third parties for their own use. It is handled only by:
- MaxGen Pharma, the distributor you order from, to verify your account and to fulfil orders and returns.
- Marg ERP, MaxGen Pharma's billing software. Your orders and your customer code in MaxGen Pharma's books are sent to Marg so that bills can be made and your ledger can be shown in the app.
- Google, if you use Google Sign-In, if a photo is sent to Google Cloud Vision for photo search, or if your phone's speech recognition service is provided by Google when you use voice search, as described above.
- Megharsh Soft, which develops and hosts the app and its server, when it maintains the service or provides technical support.
- Government or legal authorities, when the law requires it.
Security
Data travels between the app and the server over encrypted HTTPS connections. Accounts are protected by a password or by Google Sign-In, and passwords are stored only in hashed form. Only MaxGen Pharma staff with an admin login can see customer and order details.
Deleting your account
You can delete your MaxGen account at any time:
- In the app: open Account → Profile & password → Delete my account and confirm.
- By email: send a request from your registered email address, or include your registered mobile number, to info@megharsh.com with the subject "MaxGen account deletion". We will delete the account within 30 days.
When an account is deleted, you are signed out on all devices, and your name, mobile number, email address, password, Google account link and street address are removed. Your firm name, GSTIN, drug licence number, and order, bill, return and credit note records are kept, because MaxGen Pharma must keep them for GST, drug licence and accounting purposes as required by Indian law.
Keeping data
Account details are kept while your account is active. Order, billing and return records are kept for as long as Indian tax and drug laws require MaxGen Pharma to keep its business records. Photos used for photo search are not kept.
Children
The app is for businesses and their staff aged 18 and over. It is not meant for children, and we do not knowingly collect data from children.
Changes
If this policy changes, we will update this page and the date at the top of it.
Contact
MaxGen Pharma (partnership firm)
City Survey No. 4863, Ten. No. 103C/16/149, Vepari Jin, Near Mahavir Transport, Kalol – 383221, Gujarat, India
GSTIN: 24ABLFM4636N1ZS
Wholesale drug licence nos.: 20B 178179, 21B 178180
Email: maxgenpharma@gmail.com
Phone: +91 88666 34654
Megharsh Soft LLP (app developer)
215, GalaHub, beside Honest Restaurant, South Bopal, Ahmedabad - 380058, Gujarat, India
Email: info@megharsh.com
Phone: +91 91067 17460